Returns & Exchanges

At Roborock, we stand behind the quality of our smart home solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your robot vacuum or mop does not meet your expectations, we provide a streamlined process for returns and replacements.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Device

  Ensure the device is cleaned, all water tanks are emptied, and the unit is packed securely in its original packaging including all accessories, manuals, and docking stations.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the device to confirm its condition, your refund will be processed back to your original payment method within 7-10 business days.